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Click here to view the presentations from the 2014 Customer Education Symposium.

This year's annual SMART GRID CUSTOMER EDUCATION SYMPOSIUM promises to be an unforgettable event. Join leaders from the energy and utilities industry as they come together to discuss the impact of customer education and engagement on smart grid.

Topics to be discussed at this year's symposium include, but are not limited to:

  • What is smart grid customer education
  • Moving from customer education to engagement
  • Understanding your customer- The role of market research
  • The importance of building a customer education program
  • Working with stakeholders
  • Lessons learned in the industry around AMI education roll-outs
  • Customer education tools and technologies


Who Should Attend

Professionals in the energy and utilities industry involved in AMI, smart grid, or energy efficiency programs.


  Keynote Speakers

Gregg C SayreGregg C. Sayre
Commissioner, New York State Public Service Commission

Gregg C. Sayre was appointed Commissioner of the New York State Public Service Commission on June 21, 2012. Mr. Sayre's term began on July 9, 2012. His term runs through February 1, 2018.                                                            >>read more

Prior to starting with the Commission, Mr. Sayre was Associate General Counsel of Frontier Communications Corporation. While at Frontier, Mr. Sayre was responsible for all regulatory legal issues and proceedings in New York, Pennsylvania, Michigan and Indiana.

Mr. Sayre began his career with a law firm in Portland, Oregon. Later, he became an attorney in the Rates Division of the Pennsylvania Public Utility Commission Law Bureau, primarily litigating rate-of-return rate cases filed by electric utilities. After leaving the Pennsylvania Commission, Mr. Sayre worked as a regulatory attorney for the Chesapeake and Potomac Telephone Cos. Subsequently, he joined Frontier’s predecessor company, Rochester Telephone Corporation.

In addition to his employment at Frontier, Mr. Sayre has done extensive work with the New York Bar Association's Public Utility Law Committee.

The Federal Communications Commission (FCC) appointed Mr. Sayre to the Federal-State Joint Conference on Advanced Telecommunications Services, a forum among the FCC, state regulators, and local and regional entities regarding the deployment of advanced telecommunications capabilities.

Mr. Sayre obtained his B.A. degree from Grinnell College, his J.D. degree from Harvard Law School, and a Master of Science in Information Technology degree from Rochester Institute of Technology. Mr. Sayre was admitted to the bar in 1975.

Mr. Sayre and his wife, Susan, reside in Fairport, NY. They have three grown children.

Gregg C SayreMr. Nick Wagner
Commissioner, Iowa Utilities Board

Nick Wagner officially began serving as a member of the Iowa Utilities Board on May 24, 2013. Governor Terry Branstad appointed Wagner to fill a term ending on April 30, 2019.                                                            >>read more

Board member Wagner serves on the National Association of Regulatory Utility Commissioner (NARUC) Committee on Gas, and Committee on Critical Infrastructure and the Washington Action Program. He is the treasurer for Smart Grid Interoperability Panel 2.0 (SGIP) and serves as board member for the state and local regulators category. He also serves as vice chair of SGIP’s market/membership committee. Wagner is also member of Mid-America Regulatory Conference (MARC) and Eastern Interconnection States’ Planning Council (EISPC).

Prior to joining the Board, Wagner was the Director of Quality Management for the ESCO Group in Marion, Iowa. His professional and management duties at ESCO Group included project execution in the utility industry primarily focused on standby and emergency diesel generator control, facility energy and efficiency audits, and building control.

Wagner served in the Iowa House of Representatives from 2008 to 2012. He served as ranking member and chair of the Local Government Committee and as vice chair of the Appropriations Committee. Wagner also sat on the Administration and Regulation Budget Sub-Committee and the Commerce, Transportation, and Ways and Means Committees.

Wagner previously served four years as an at-large elected member of the Marion City Council.

Wagner received his Bachelor of Science degree in biomedical engineering in 1996 and a Master’s of Science degree in electrical engineering in 1998, both from the University of Iowa. He and his wife, Mandie, reside in Marion and have a daughter and son.

  Participating Utilities and Organizations


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