Smart Grid Customer Education Symposium

SmartEnergy IP is pleased to announce that this Spring, The Smart Grid Customer Education Symposium will be hosted by San Diego Gas & Electric in their cutting edge Energy Innovation Center. The event will bring together utility leaders, regulators, stakeholders, and analysts who have a vested interest in rolling out successful smart grid communications and customer engagement programs.

From designing and managing smart meter education campaigns to rolling out time of use pricing programs, this event will focus on how to engage customers and build the most comprehensive, integrated communications program to meet your customer needs, and to fulfill regulatory requirements.

Participating Companies

California Public Utilities Commission US Department of Energy Portland General Electric
     
Arizona Public Service Southern California Edison Pecan Street Inc.
     
Oncor Clean Tech San Diego San Diego Green Building Council
     
SMUD OGE Glendale Water and Power


Topics to be Discussed Include:

  • Designing Smart Meter Education Programs
  • Managing the Customer Experience from AMI Pilots to Deployment
  • Smart Meter Messaging and Customer Engagement Strategies
  • Rolling Out AMI Related Programs including Time of Use (TOU) and Peak Pricing Rewards
  • Best Practices from Successfully Deployed Campaigns
  • Creating an Integrated Communications Campaign
  • Utilizing Market Research
  • Social Media and Mobile Technologies
  • Regulatory Compliance
  • Budgeting for Success
  • Measurement and Benchmarking
  • Working with the Community and the Stakeholder Perspective

PLUS, the results of SmartEnergy IP’s nationwide survey of utilities’ customer education spending practices and a comprehensive analysis of how to budget for a successful AMI/smart meter deployment will be presented at the event. Each attendee will receive a copy of the full Budgeting Report.

Who Should Attend

Utility decision makers and professionals involved in smart grid, including utility executives, regulators, and suppliers.

Click to view the Symposium Agenda